Return & Refund Policy

At The Zar Pet Co., we want every customer to have a positive shopping experience.

Returns

We do not accept returns for change-of-mind purchases unless a return is required by applicable UK consumer law.

If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible after delivery.

Faulty, Damaged or Incorrect Items

If there is an issue with your order, please contact us with your order number and clear photographs or video showing the problem.

After reviewing the issue, if the product is confirmed to be faulty, damaged, incorrect, or not as described, we will provide a full refund, including the original delivery charge where required by law.

Refunds

Once your refund has been approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

For any questions regarding a return or refund, please contact our customer support team with your order number and details of the issue.

The Zar Pet Co. reserves the right to assess each request in accordance with applicable UK consumer protection laws.